Refund policy

Refund & Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Return Process

  1. To start a return, contact us at support@voverybeauty.com with your order number and reason for return.

  2. If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

  3. Return Address:

    [Via Pitagora 49 Corigliano D otranto]

Return Shipping Fees

  • Damaged / Defective / Incorrect Items: If your order arrives defective, damaged, or you receive the wrong item, contact us immediately. We will provide a pre-paid return shipping label and cover all return costs.

  • Change of Mind / Customer Remorse: If you wish to return an item due to personal preference, the customer is responsible for the direct cost of return shipping.

  • Restocking Fees: We do not charge any restocking fees.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be automatically processed to your original payment method within 5–7 business days.